Privacy Policy - Sys-Yone

1. Introduction

At sys-yone.com, we are committed to safeguarding the privacy and protecting the personal data of our users, customers, and visitors. We understand the importance of ensuring transparency, accountability, and compliance when it comes to the collection and use of your personal data. This Privacy Policy outlines the principles governing our data practices and demonstrates our dedication to upholding the highest standards of privacy in compliance with applicable data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope of This Privacy Policy and Role of Data Controller

This Privacy Policy applies to all personal data collected, processed, and stored by us when you visit our website at sys-yone.com, use our services, communicate with us, or otherwise engage with our platform. sys-yone.com is the entity responsible for the collection and use of your personal data (the “Data Controller”) as defined under applicable law.

We process your personal data in accordance with this Privacy Policy whether you are a registered customer, a prospective client, or a casual visitor to our website.

3. Categories of Data Processed

We process the following categories of personal data:

a) Usage Data: Includes information such as your IP address, browser type and version, operating system, URL referral paths, session duration, page views, clickstream data, and other diagnostic data related to how you browse sys-yone.com.

b) Account Data: Information you provide during the creation of a user account or registration, such as your name, postal address, phone number, email address, and password.

c) Profile Data: Includes your purchase history, saved preferences, behavioral patterns related to the use of site features, and custom settings related to your user experience.

d) Communication Data: Encompasses any communications sent to us by email, contact form submissions, customer support interactions, and other correspondence history.

e) Technical Data: Refers to device identifiers, system configuration data, time zones, device types, browser plugins, and other technical parameters that help us optimize site compatibility and performance.

f) Transaction Data: Includes payment card information, billing and shipping addresses, purchase records, purchase timestamps, and invoice details.

g) Preference Data: Comprises marketing consents, user-selected communication channels, newsletter subscriptions, product preferences, and interest categories.

4. Legal Bases for Processing

We process your personal data only when there is a valid legal basis to do so. These can include:

– Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., receiving marketing).
– Contractual Necessity: Processing required for the performance of a contract with you or to take steps at your request before entering into a contract.
– Legitimate Interest: Data processing needed to support our operational, business, and security interests provided these interests are not overridden by your fundamental rights.
– Legal Obligation: Where processing is necessary to comply with legal or regulatory requirements.

5. Your Rights

We fully support your rights under applicable privacy laws. Subject to verification of your identity and jurisdiction, you may exercise the following rights:

– Right to Access – You have the right to request a copy of your personal data we hold.
– Right to Rectification – You may request correction of inaccurate or incomplete data.
– Right to Erasure – You may request deletion of your personal data under certain conditions.
– Right to Restriction – You may request that we limit the processing of your personal data.
– Right to Data Portability – You may request to receive your data in a structured, commonly used digital format or have it transmitted directly to another controller.
– Right to Object – You may object to the processing of your personal data, particularly where relied upon for direct marketing or based on our legitimate interests.

Users exercising California-specific privacy rights under the CCPA are entitled to:

– The right to know what personal data is collected, used, shared, or sold.
– The right to delete personal information collected from them.
– The right to opt-out of the sale of personal data.
– The right to non-discrimination for exercising valid privacy rights.

To exercise any of these rights, please contact us via email at [email protected].

6. Security Measures

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

– Encryption of data in transit and at rest
– Role-based access controls and secure authentication mechanisms
– Regular security audits, monitoring, and vulnerability assessments
– Routine backup procedures and disaster recovery protocols
– Employee confidentiality training and security awareness programs

7. International Transfers

We may store or process your personal data in jurisdictions outside of your country of residence, including the United States and the European Union. Where such transfers occur, we ensure compliance with applicable legal frameworks, including the implementation of Standard Contractual Clauses or other lawful transfer mechanisms recognized by the GDPR.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Retention periods vary according to the category of data:

– Usage Data: Retained for 12 months for analytical and performance purposes.
– Account & Profile Data: Retained as long as your account is active and for 6 years after termination for legal and record-keeping obligations.
– Communication Data: Retained for 3 years from the date of last correspondence.
– Transaction Data: Retained for 7 years in compliance with accounting and tax regulations.
– Preference Data: Retained until withdrawn or updated by the user.

9. Cookie Policy

Cookies are small text files stored on your device to enhance user experience and enable essential site functions. We use the following categories of cookies on sys-yone.com:

– Essential Cookies: Necessary for navigating and operating core functionality of the website (e.g., login, shopping cart).
– Functional Cookies: Enable customization features such as language selection and saved preferences.
– Analytics Cookies: Help us understand how users interact with the site (e.g., Google Analytics), allowing improvements in performance and responsiveness.
– Performance Cookies: Monitor load times, uptime, and usability, contributing to better system reliability.

10. Cookie Management and Compliance

You may control how cookies are stored and accessed via your browser settings. Upon your first visit to sys-yone.com, you are presented with an option to consent or modify your cookie preferences in accordance with GDPR requirements. California users are likewise provided with a clear option to opt-out of cookie-based data sharing as mandated under the CCPA’s “Do Not Sell My Personal Information” provision.

You may update your cookie preferences or revoke consent at any time via the “Cookie Settings” link available in the footer of our website.

11. Children’s Privacy

sys-yone.com does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received personal data from anyone under 13 without verified parental consent, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we may have collected data from a child are encouraged to contact us at [email protected].

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal obligations, data practices, or site functionality. Material changes will be communicated via appropriate means, including on-site banners, email notifications, or account alerts, where applicable. We encourage users to review this policy periodically to stay informed about how we manage their data.

13. Contact

For any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact our Data Protection Officer at:

Email: [email protected]
Website: https://www.sys-yone.com

We are fully committed to ensuring compliance with all applicable data protection laws and providing clear, accessible methods for you to exercise your privacy rights.